Shipping policy

Shipping Policy

Thank you for shopping with Isla Merkado! We are excited to bring a taste of the Philippines closer to you.

Processing Time

Please allow 1–3 business days for us to process and prepare your order. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Shipping times may vary depending on your location and the shipping carrier selected at checkout. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.

Shipping Rates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

Order Tracking

Once your order has been shipped, you may receive tracking information so you can follow the progress of your package.

Delays

While we do our best to ensure your order arrives on time, Isla Merkado is not responsible for delays caused by shipping carriers, weather conditions, holidays, or other circumstances beyond our control.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. Isla Merkado is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

Once an order has been handed over to the shipping carrier, Isla Merkado is not responsible for lost, stolen, or damaged packages. However, please contact us if you experience an issue with your order, and we will do our best to assist you.

Questions?

If you have any questions about shipping or your order, please contact us. We are always happy to help!

Thank you for supporting Isla Merkado!